Repo · Support & inbox
Blueprint Support Ticket Triage
Trida AI open blueprint for a support ticket triage agent: calibrated typed decisions behind a port (TypeSafe Jev, LLM, or offline), with…
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Support ticket triage agent blueprint — calibrated typed decisions behind a port (Jev / LLM / offline), routing and priority computed in code, human-gated. A Trida AI open blueprint.
How builders describe it
Trida AI open blueprint for a support ticket triage agent: calibrated typed decisions behind a port (TypeSafe Jev, LLM, or offline), with routing/priority computed in code and a human gate before action.
The decision Jev makes
Pick the destination queue, set a priority, or decide whether an item needs a human.
Where it fits
Support and operations teams route work all day: which queue, how urgent, who handles it. Jev turns each routing step into a typed choice with a confidence score, so uncertain items go to a person. All 81 support & inbox projects →
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