CalibratedDecisions.

Post · Support & inbox

Batch ticket analysis with CowAgent

One call per ticket returns seven classifications with probabilities.

Open x.com ↗
Yujie Zha @zhayujie

Had CowAgent build a batch ticket analysis tool on Jev.

Jev doesn't generate text. You send content and typed questions, it returns classifications, scores and booleans, each with a probability distribution.

One call per ticket, 7 judgments, ~500ms.

Video from the post

The decision Jev makes

Pick the destination queue, set a priority, or decide whether an item needs a human.

Where it fits

Support and operations teams route work all day: which queue, how urgent, who handles it. Jev turns each routing step into a typed choice with a confidence score, so uncertain items go to a person. All 81 support & inbox projects →

Related projects