Repo · Support & inbox
Demo Video Javascript Jev Starter
Demo pairing Vonage Video API with Jev: chat sentiment and frustration scoring offers a video call and pings an employee dashboard.
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This application is intended to showcase to developers a possible use case of Vonage Video API and TypeSafe AI to create an AI support agent that quickly detects if a user is getting frustrated and start a video call with a Human agent.
The decision Jev makes
Pick the destination queue, set a priority, or decide whether an item needs a human.
Where it fits
Support and operations teams route work all day: which queue, how urgent, who handles it. Jev turns each routing step into a typed choice with a confidence score, so uncertain items go to a person. All 81 support & inbox projects →
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