Article · Support & inbox
Jev vs an LLM on support triage
OpenRouter times Jev 1.13, GPT Luna, and Claude Opus on 60 support tickets: intent plus an escalation flag, then says the reply still belongs to a…
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OpenRouter times Jev 1.13, GPT Luna, and Claude Opus on 60 support tickets: intent plus an escalation flag, then says the reply still belongs to a generative model.
The decision Jev makes
Pick the destination queue, set a priority, or decide whether an item needs a human.
Where it fits
Support and operations teams route work all day: which queue, how urgent, who handles it. Jev turns each routing step into a typed choice with a confidence score, so uncertain items go to a person. All 81 support & inbox projects →
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