Repo · Support & inbox

Laya × Jev ticket classification

Structured SaaS support-ticket classification you can drop into a helpdesk: a Python SDK with a JevEngine (TypeSafe API) and a local fine-tuned…

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From the repository

Drop SaaS ticket classification into your helpdesk. Use trained Laya V5 locally or Jev via API, with a Python SDK, REST service, shared inbox and Zendesk sync.

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How builders describe it

Structured SaaS support-ticket classification you can drop into a helpdesk: a Python SDK with a JevEngine (TypeSafe API) and a local fine-tuned LayaEngine, plus a REST service, an optional shared inbox and Zendesk sync.

The decision Jev makes

Pick the destination queue, set a priority, or decide whether an item needs a human.

Where it fits

Support and operations teams route work all day: which queue, how urgent, who handles it. Jev turns each routing step into a typed choice with a confidence score, so uncertain items go to a person. All 81 support & inbox projects →

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