Post · Support & inbox

Support ticket classifier

Jev labels category, urgency, and human-versus-auto handling for support tickets.

Open x.com ↗

i built a tiny support ticket classifier with JEV that initially used GPT, then tested the same flow with JEV using a few real customer messages.

JEV decides the category, urgency, and whether the ticket needs a human or can be handled automatically.

so far, it has been 100%

Sep 17, 2026Show the live post from X

How builders describe it

A small support ticket classifier where Jev decides category, urgency and whether a ticket needs a human, replacing a GPT-based version of the same flow.

The decision Jev makes

Pick the destination queue, set a priority, or decide whether an item needs a human.

Where it fits

Support and operations teams route work all day: which queue, how urgent, who handles it. Jev turns each routing step into a typed choice with a confidence score, so uncertain items go to a person. All 81 support & inbox projects →

Related projects