Repo · Support & inbox
Support Ticket Router
FastAPI service that asks Jev three questions per support ticket in one call (team Choice, urgency Score, churn-risk Noul) and routes by expected…
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Sorts customer support tickets automatically and sends the uncertain ones to a person.
calibrationcustomer-supportdockerfastapigithub-actionshtmxjevllm-evaluationpythonsqlalchemyticket-routingtypesafe
How builders describe it
FastAPI service that asks Jev three questions per support ticket in one call (team Choice, urgency Score, churn-risk Noul) and routes by expected cost of a mistake — auto, quick review or human; dashboard, review queue, offline fake backend and a Banking77 calibration benchmark of Jev vs three LLMs.
The decision Jev makes
Pick the destination queue, set a priority, or decide whether an item needs a human.
Where it fits
Support and operations teams route work all day: which queue, how urgent, who handles it. Jev turns each routing step into a typed choice with a confidence score, so uncertain items go to a person. All 81 support & inbox projects →
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